YOYO Asia Shop Delivery Policy

We are committed to providing customers with a clear, convenient and fair shopping experience. The following is a description of our after-sales and delivery policies:

one, Shipping methods and shipping policies

Shipping options	describe	freight
DHL Express Basic	Orders of CHF 69.00 or more will be delivered the next day (at the door)	free
DHL Express Basic Student Card	Orders of CHF 59.00 or more will be delivered the next day (at the door)	free
DHL Express Basic	Arrival the next day (at the door)	CHF 9.90
Overweight surcharge (very rare)	If the total weight of a single order exceeds 25kg , it will be shipped separately and additional shipping fee will be charged	CHF 9.90

illustrate:

• Orders less than CHF 69.00 , and less than CHF 59.00 for students : standard shipping fee of CHF 9.90 will be charged;
• Free shipping for orders over CHF 69.00 and over CHF 59.00 for students ;
• Single order weight over 25kg : CHF 9.90 shipping fee will be added according to DHL 's additional charges.

2. Shipping and delivery time:

Order time	Estimated processing time	Estimated delivery time	Estimated delivery time
Monday morning	Monday 14:30	Monday / Tuesday	Tuesday / Wednesday
Monday afternoon - Tuesday morning	Tuesday 14:30	Tuesday / Wednesday	Wednesday / Thursday
Tuesday afternoon - Wednesday morning	Wednesday 14:30	Wednesday / Thursday	Thursday / Friday
Wednesday afternoon - Thursday morning	Thursday 14:30	Thursday / Friday	Friday / next Monday
Thursday afternoon - Sunday all day	Monday 14:30	Friday	Next Tuesday / Wednesday

illustrate:

• All orders are delivered using DHL Express within Switzerland and are expected to arrive on the next working day ;
• We usually process orders placed that morning and the previous afternoon every weekday afternoon ;
• If the order volume is too large, it may take more than one working day to process the shipment, but the DHL delivery time remains unchanged;
• Outside of working hours, on weekends and Swiss national holidays, YOYO Asia Shop does not process orders and DHL does not provide delivery services.

3. Description of abnormal situations during transportation

We will ensure that every package is intact when it is sent out, but the following special circumstances are uncontrollable events during transportation and the merchant is not responsible:

1.       Delivery delay : DHL Express usually delivers the package on the next working day after shipment, but it may be delayed due to weather, traffic, holidays or system delays. DHL and YOYO are not responsible for this.

2.       Package lost / misdelivered / stolen :

a)       If the logistics status shows that the goods have been signed for but the customer has not actually received it, it is recommended that you contact DHL customer service and the property management company to investigate as soon as possible. We can provide supporting documentation to assist in tracking within our capabilities.

b)       YOYO Asia Shop and DHL are not responsible for the damage or loss of the package due to external factors such as the recipient's coordination, incorrect information, and the environment of the recipient;

3.       The package is damaged or unpacked abnormally : Please take photos as evidence when signing for it. If you find it after signing for it, please take photos of the scene as soon as possible and contact YOYO customer service.

We will cooperate with users to communicate with the express company, but we are not directly responsible for any abnormal incidents that occur during the above transportation process.

We understand that behind every order are the expectations and trust of customers, and we will do our best to ensure your experience. If you have any questions or suggestions, please contact us through customer service.

Sincerely, YOYO Asia Shop Team