YOYO Asia Shop After-Sales Policy
1. After-sales policy
- YOYO Asia Shop does not support after-sales compensation and returns due to personal reasons (such as taste dissatisfaction, duplicate orders, etc.).
- If there are quality problems with the product itself, or if we make an error in the order processing, customers can submit a description of the problem through the customer service channel at any time within 24 hours after signing for the package .
- If you have complete pictures or video evidence of the unpacking process (including the outer packaging being intact, the unpacking process, details of the problem, etc.), it can greatly assist us in processing after-sales applications more quickly.
2. Compensation Policy
If the situation is confirmed to be true, we will provide customers with one or more of the following compensation methods based on the specific circumstances:
- Full refund
- Reissue next order
- Shopping vouchers or discount coupons
- Apology letter + small gift (such as sample packs, small packages of new products, etc.)
- Convert estimated loss amount into customer points compensation
3. Special instructions
- All after-sales applications must be submitted within 24 hours after receipt and unpacking. Applications submitted after the deadline will not be accepted.
- For each first after-sales processing application, please submit relevant materials, explanations and evidence as completely and accurately as possible;
- YOYO Asia Shop reserves the final right of interpretation and selection of compensation method.
We understand that behind every order are the expectations and trust of customers, and we will do our best to ensure your experience. If you have any questions or suggestions, please contact us through customer service.
Sincerely, YOYO Asia Shop GmbH Team
