YOYO FAQ
❓How long will it take for my order to be shipped after I place it?
👩💻 YOYO customer service answer:
We usually ship within 1 business day (excluding holidays). After the package is shipped, you will receive an email notification and logistics tracking number.
❓What should I do if my payment fails?
👩💻 YOYO customer service answer:
Please check whether the card number, expiration date and security code are filled in correctly, or try other payment methods (such as TWINT , PayPal , etc.). If it still fails, please take a screenshot and contact YOYO customer service, and we will assist you.
❓Can I change the delivery address?
👩💻 YOYO customer service answer:
As long as the order has not been sent, you can contact us to modify the address. Once the order is shipped, it cannot be modified and YOYO is not responsible for the consequences. Please confirm that the order information is correct!
❓What should I do if the product is damaged?
👩💻 YOYO customer service answer:
Please provide an unpacking video and contact customer service within 24 hours of receiving the package. We will provide after-sales service according to the situation to protect your rights!
For details, please see: After-sales Policy Kundendienst – YOYO Asia Shop
❓Why is there a missing item in my package?
👩💻 YOYO customer service answer:
It is possible that some products are temporarily out of stock. We will automatically refund and notify you by email. If you need to exchange other products, please consult YOYO customer service.
❓Do you offer cash on delivery?
👩💻 YOYO customer service answer:
We currently do not support cash on delivery, and orders can only be shipped after payment is successful.
Supported payment methods include: TWINT , bank card, PayPal , Apple Pay , etc.
❓Will there be special instructions for products that are about to expire?
👩💻 YOYO customer service answer:
Of course! We will classify expiring items and clearance items into the "Clearance Offer " series and sell them at a discounted price with a minimum shelf life of two weeks.
❓Can the order be cancelled?
👩💻 YOYO customer service answer:
As long as the order has not been shipped, you can contact us to cancel. If it has been packed or shipped, it cannot be cancelled and you can only apply for a return after receiving the goods.
❓Which regions do you support delivery to?
👩💻 YOYO customer service answer:
We currently only deliver within Switzerland.
In remote mountainous areas, it may take two working days for delivery.
❓Can you issue an invoice?
👩💻 YOYO customer service answer:
Of course! Please leave a message saying " need invoice " when placing an order, or contact YOYO customer service after placing an order, and we will send you an electronic PDF version. Our invoices only support English, and the product names only support Chinese due to the initial setting, please understand.
❓How are frozen foods delivered?
👩💻 YOYO customer service answer:
Frozen food will also be delivered by DHL Express , using insulated aluminum foil bags + gel ice packs . If you are not at home, please choose the delivery time carefully.
❓Are all your products authentic?
👩💻 YOYO customer service answer:
100% authentic guarantee! We purchase from regular EU wholesale channels and clear customs through Swiss customs. YOYO promises to reject all parallel imports and fakes!
❓How to get discount / promotion code?
👩💻 YOYO customer service answer:
Follow our Xiaohongshu account and subscribe to our mailbox, we will regularly push discount coupons and new product activities to you ~
For more details, please visit: YOYO Asia Shop Contact Us
❓How long does it take to receive the goods after placing an order?
👩💻 YOYO customer service answer:
Orders are usually processed and delivered within 1-2 business days after shipment.
There may be a slight delay in remote mountainous areas. Please allow 1 more day for frozen food / holiday orders.
❓How much purchase amount can get free shipping?
👩💻 YOYO customer service answer:
Free shipping for orders over CHF 69 in Switzerland, CHF 8 for less than CHF 69. Frozen products are charged separately based on weight, please check the shopping cart for instructions.
❓Where can I check the order status?
👩💻 YOYO customer service answer:
Log in to your account, click on your profile picture in the upper right corner, and then click " My Orders " to check the status. If you purchase as a visitor, you will also receive a confirmation email with logistics information.
❓What is the return policy?
👩💻 YOYO customer service answer:
Food products are not returnable unless there is a quality issue . If the product is inedible due to damage during transportation, please provide video evidence within 24 hours of delivery and we will provide a refund / reissue based on the situation.
❓How to contact customer service?
👩💻 YOYO customer service answer:
For more details, please visit: YOYO Asia Shop Contact Us
❓Can I pre-order out-of-stock items?
👩💻 YOYO customer service answer:
Some popular commodities, usually meat and fruits and vegetables, support pre-order. We will notify you as soon as the goods arrive in stock through WeChat group and email subscription!
